Refund policy
Last updated: 31 October 2026.
This policy distinguishes changing your mind about a purchase from receiving an incorrect, damaged or non-conforming product. Your statutory rights concerning an issue remain even if the product is excluded from the right of withdrawal.
Changing your mind: 14 calendar days
Unless a statutory exception applies, you may withdraw from the purchase without giving a reason within 14 calendar days of receipt by you or a person you designate other than the carrier. If one order contains products delivered separately, the period starts on receipt of the last product.
To exercise this right, send to info@yumiandco.com a clear statement that you wish to withdraw, identifying the purchase. You may also write to Anna Huang at Carrer d’Olot 35, 08227 Terrassa, Barcelona, España. Sending the notification before the deadline is sufficient. You may use our withdrawal form, but it is not compulsory and you do not need to justify your decision.
How this applies to food
Not all food is excluded from returns under the right of withdrawal. Statutory exceptions apply according to the product’s characteristics, in particular:
- Products liable to deteriorate or expire rapidly.
- Sealed products unsuitable for return for health or hygiene reasons that have been unsealed after delivery.
A shelf-stable food with its seal intact does not automatically lose the right of withdrawal merely because it is food. Applicable exceptions must be communicated before purchase. In all cases, your rights remain if the product does not match the contract or arrives in poor condition.
How to return a product
After notifying us of withdrawal, you must send or hand over the products without undue delay and no later than 14 calendar days after that notification, unless we have offered to collect them. Sending them before the end of that period is sufficient.
Return address: Anna Huang · Yumi & Co, Carrer d’Olot 35, 08227 Terrassa, Barcelona, España
For a return under the right of withdrawal, the customer pays the direct cost of return shipping. We do not charge penalties or restocking fees for exercising this right. This rule does not apply to incorrect, damaged or non-conforming products: in those cases, Yumi & Co bears the costs legally required to resolve the issue.
Keep proof of dispatch and protect the products in transit. You are liable only for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, as provided by law. We do not impose a penalty for exercising the right of withdrawal.
When and how refunds are issued
If you withdraw from the entire purchase, we will refund the payments received, including the cost of the least expensive standard delivery option offered, without undue delay and within 14 calendar days of receiving your notification. If you expressly chose more expensive delivery, that surcharge will not be refunded.
We will use the same payment method unless you expressly agree to another at no cost to you. Unless we have offered to collect the products, we may withhold the refund until we receive them or evidence of their return, whichever occurs first.
Incorrect, damaged or non-conforming products
Contact us at info@yumiandco.com and provide the order number and details of what happened. Photos of the product, packaging and batch may help us resolve the issue. If you suspect the food is unsafe, do not consume it.
We will offer the appropriate free remedy under consumer law: bringing the product into conformity through replacement where appropriate or, in the cases provided by law, a price reduction or cancellation with a refund. The necessary costs of resolving non-conformity are not passed on to the consumer. These claims are not subject to the 14-day change-of-mind period or a requirement to notify us within 24 or 48 hours.
Support and complaints
The seller is Anna Huang, NIF X8701088G, at Carrer d’Olot 35, 08227 Terrassa, Barcelona, España. We will provide a record of the complaint and respond as soon as possible and, in all cases, within the statutory maximum of fifteen days.