Right of withdrawal

Last updated: 24 September 2026.

The right of withdrawal allows you to cancel a purchase without giving a reason when that right applies. Here you will find how to notify us and an optional form you can copy. If you have received an incorrect, damaged or faulty product, also consult the returns and refunds policy: your rights concerning that issue are independent.

Time limit for notification

You have 14 calendar days from receipt of the product by you or a person you designate other than the carrier. If one order is delivered in several shipments, the period starts when the last product is received.

To meet the deadline, it is sufficient to send an unequivocal statement of your decision before the period ends. You do not need to justify your change of mind or use this form. Keep a copy of your notification and proof that it was sent.

Where to send your decision

You can email the statement to info@yumiandco.com or write to Anna Huang at Carrer d’Olot 35, 08227 Terrassa, Barcelona, España. Identify the purchase and the products concerned so that we can process your request.

The form below is text to copy or print. Completing or saving it does not by itself send any notification to the store: you must submit it through one of the methods indicated.

Optional withdrawal form

After notifying us of withdrawal

Unless we have offered to collect them, you must return the products without undue delay and no later than 14 calendar days after your notification. The return address is Anna Huang · Yumi & Co, Carrer d’Olot 35, 08227 Terrassa, Barcelona, España. The deadline is met if you send the products before it expires.

For a return under the right of withdrawal, the customer pays the direct cost of return shipping. We do not charge penalties or restocking fees for exercising this right. This rule does not apply to incorrect, damaged or non-conforming products: in those cases, Yumi & Co bears the costs legally required to resolve the issue.

If you withdraw from the entire purchase, we will refund the payments received, including the cost of the least expensive standard delivery option offered. The surcharge for a more expensive delivery option expressly chosen is not refunded. We will issue the refund without undue delay and within 14 calendar days of receiving your notification, using the same payment method unless expressly agreed otherwise at no cost to you.

Unless we have offered to collect the products, we may withhold the refund until we receive them or evidence of their return, whichever occurs first. You are liable only for a loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, as provided by law.

Food-related exceptions

The right of withdrawal does not apply to products liable to deteriorate or expire rapidly, or to sealed products unsuitable for return for health or hygiene reasons that have been unsealed after delivery. The exception depends on the product: a shelf-stable, sealed food is not automatically excluded. These exceptions do not remove your rights regarding non-conforming products.